Privacy Policy

BharatEdge Startup Advisors Private Limited (referred to as “BharatEdge”, “Company”, “We”, “Us”, or “Our”) is sensitive to your concerns about how we use the personal and business information we gather from you through our website bharatedgeservices.com, online forms, service portals, emails, calls, WhatsApp, and other communication channels (collectively, “Online Services”). We take your privacy seriously and have implemented this Privacy Policy alongside internal practices to keep your personal, business, and financial information secure. This Privacy Policy explains how the Company collects, uses, stores, processes, shares, retains, and protects information provided by users, clients, vendors, employees, applicants, visitors, and other stakeholders. By using our Online Services, you accept the terms of this Privacy Policy. By providing your personal information to our website, you also consent to receive service-related and promotional communications (RCS, SMS, WhatsApp, Email) from us, where permitted by law. You may update your communication preferences at any time by contacting us at support@bharatedgeservices.com.

What Information Do We Collect from Our Customers and Visitors?

Personal Information

“BharatEdge” requires each customer to provide personal information to access and use “BharatEdge” products and services. Personal Information is taken when a visitor accesses Online Services, or speaks on the phone with a “BharatEdge” employee, and willingly discloses that information. This disclosure of information might happen when a visitor registers with an Online Service, promotions, engages in transactions or participates in contests, forums, surveys, contacts customer service, content submissions, requests for suggestions, or any other aspects of services offered by “BharatEdge”.

Personal Information includes but is not limited to the following:

Contact Data: name, address, city, state, pin code, phone number, and email address.
Demographic Data: zip/pin code, gender, and similar details.
Identification Documents: PAN, Aadhaar, passport, or other government-issued IDs where required for service delivery.
Financial Documents: bank statements, GST details, tax returns, and similar documents.
Statutory Documents: MCA filings, incorporation certificates, compliance records, scheme-related documents.
Business Information: company name, CIN, nature of business, project details, pitch materials, and investor information.
Login credentials voluntarily shared by the user for portal-based services.
Other information required for completing the specific service engaged.

Traffic Data

IP addresses, operating system, browser settings, ISP details.
Date/time of visit, referring pages, exit pages, and clickstream data.
Device type (desktop, mobile, tablet).

This data is collected automatically and is used to improve website functionality, diagnose server issues, and compile aggregated analytics. It is not stored to retrieve personal information.

Data Security

We implement reasonable technical, administrative, and organizational security measures to protect your information against unauthorized access, misuse, loss, alteration, disclosure, or destruction. Our security practices include:

SSL (Secure Socket Layer) encryption for data transmission.
Firewall, antivirus, and intrusion detection systems.
Role-based access control and password protection.
Cloud security with regular data backups.
Email security and device control protocols.
Incident reporting process and system monitoring.
Periodic review of security practices and compliance.

Employees, consultants, vendors, and authorized users with access to Company systems are required to maintain confidentiality and comply with internal security protocols.

Any unauthorized access, suspected data breach, cyber incident, phishing attempt, malware attack, or misuse of systems must be immediately reported to the authorized management or Grievance Officer.

We operate in accordance with standards set by the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. However, no system is completely immune — you acknowledge and assume residual risks associated with transmitting information over the internet.

Cookies

BharatEdge and its associated partners may use cookies, web beacons, tracking pixels, analytics tools, browser storage, and similar technologies to:

Improve user experience and website functionality.
Analyze site traffic and visitor behaviour.
Deliver tailored content and marketing communications.
Support CRM, advertisement, and security tools (including Zoho CRM, Meta Pixel, Google Analytics).

We may use third-party tools including Google Analytics features (Remarketing, GDN Impression Reporting, DoubleClick Campaign Manager Integration, Demographics and Interest Reporting). These third-party tools may independently collect technical information as per their own privacy policies. We do not capture personal information in cookies. You may disable cookies through your browser settings. However, doing so may limit certain features or functionality of our website. If you reject cookies, you can still browse our site, but some areas may not function fully.

3rd Party Tracking & Social Media

Our website may contain links to third-party websites and social media plugins (such as Facebook ‘Like’, Instagram, LinkedIn, and YouTube widgets). This Privacy Policy applies only to bharatedgeservices.com. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

Social media features and widgets may collect your IP address, track the pages you visit, and set cookies. These features are governed by the privacy policies of the respective platforms.

Web Beacons

We employ a software technology that helps us track referrals from our partners and affiliates and better manage content on our website. We never link the information gathered by this software to our customers' personal information.

Testimonials and Reviews

We may display personal testimonials and customer reviews on our website. If you have provided a testimonial and wish to update or remove it, please write to us at support@bharatedgeservices.com. We will make reasonable efforts to accommodate your request.

Calls / Electronic Communications

In the ordinary course of business, BharatEdge may monitor and record phone conversations or email communications between you and our team members for training and quality assurance purposes. We may receive read receipts from emails we send, which helps us tailor communications to be more useful. If you do not wish to receive promotional emails from BharatEdge, you may unsubscribe using the “Unsubscribe” link in any email, or by writing to support@bharatedgeservices.com.

How Do We Use the Data We Collect and Do We Share the Data We Receive?

The information collected is used only for lawful, business, contractual, statutory, and service-related purposes, including:

Processing your service request and delivering the service.
Verifying your identity and the authenticity of documents submitted.
Filing with government portals, statutory authorities, and regulatory bodies on your behalf.
Sending service-related communications, updates, and notifications.
Processing payments through merchant account services.
Responding to queries, grievances, and support requests.
Conducting internal quality audits, training, and record-keeping.
Complying with applicable laws, regulations, and legal obligations.
Sending promotional communications where you have opted in or where permitted by law.

Opting Out

We might send promotional emails and newsletters to our registered users and to those who have opted in to receive such emails. Generally, you may not opt out of transactional or service-related communications, which are not promotional in nature. However, you can opt out of promotional communications at any time by using the “Unsubscribe” link in any email or by writing to support@bharatedgeservices.com.

You may choose not to provide “BharatEdge” with personal information, or you may turn off cookies in your browser settings. If you make these decisions, you can continue to use the Online Services and browse its pages. However, “BharatEdge” cannot process orders without personal information.

Children's Policy

Our Online Services are not directed at individuals below the age of 18 years. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt action to delete it.

Surveys, Sweepstakes, and Contests

We might offer you the opportunity to participate in surveys on our site to measure customer satisfaction. Participation is completely voluntary. The requested information typically includes name, mobile number, email address, and mailing address. We use this information to inform contest winners and award prizes and/or to send participants an email newsletter. Service providers engaged for surveys are not authorized to use your personal information for any other purpose. We do not share personal information collected through a contest or survey with third parties without prior notice to you.

Changes in Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. Material changes will be notified via a notice on this page, along with the updated effective date, prior to the change taking effect. We encourage you to review this page periodically.

Consent and Data Processing

By submitting information through our website, online form, email, WhatsApp, call, document upload, payment, agreement, or any other communication channel, you provide explicit consent to the Company to:

Collect, store, use, process, verify, share, and retain such information for service delivery.
Share information with employees, consultants, vendors, government departments, professional advisors, statutory authorities, and technology service providers.
Contact you via phone, email, SMS, WhatsApp, or RCS for service-related and promotional communication.

You confirm that all information and documents provided by you are true, correct, complete, lawful, and authorized. You may withdraw your consent at any time by submitting a written request to support@bharatedgeservices.com. However, withdrawal of consent may affect the continuation or completion of services and shall be subject to existing legal and contractual obligations.

Sharing of Information

The Company does not sell personal data to any unauthorized third party. We may share your information with the following parties only where necessary for service delivery or legal compliance:

Our employees, consultants, and internal team members working on your service.
Vendors and technology service providers (cloud services, CRM, payment gateways).
Government portals, statutory authorities, and regulatory bodies for filing and compliance purposes.
Professional advisors including legal, financial, and accounting professionals.
Third-party marketing partners, only where you have specifically authorized or opted in.
Legal plan attorneys and attorney-assisted product providers, with your prior consent.
Business partners and affiliates on an aggregated and anonymous basis for analytics.
Law enforcement or government authorities where required by law, court order, or to protect the rights, safety, or property of BharatEdge or others.
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the business transaction. You will be notified via email and/or a prominent website announcement, with an option to opt out.

We share customer information with third parties only as follows:

Order Processing

“BharatEdge”, sometimes with the assistance of a third party or subsidiary, might use your personal information to process your payment through merchant account services and to generate the products and services you order. Your contact information might be used to follow up on transactions, respond to inquiries, notify you of changes to Online Services, and send you additional information about products and services offered by “BharatEdge”.

Registered Agent Requests

If you designate a person or company other than “BharatEdge” to serve as the registered agent for your business entity, “BharatEdge” might provide your name and contact information to that party, if the designee requests.

Third Party Marketing

Unless precisely authorized by you, we do not provide personal information to third parties for marketing purposes. If you express interest in a third-party offer or purchase a package that includes a third-party offer, we might provide your personal information to that third party only in connection with the offer you have selected.

Required by Law

We may disclose your personal information as required by law, such as in response to a subpoena, a lawful request by a public authority including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.

Visitor Demographics

We use Contact Data and Traffic Data to gather general statistics about our customers and visitors. To generate collective analysis about our users we might use Demographic Data, but not in a manner that recognizes any user specifically.

Legal Plan Attorneys and Attorney-Assisted Products

To make things easy for you and your attorney, we might disclose your personal information, order information, and order history with your legal plan attorneys and with attorneys who service our attorney-assisted products. We will do so with your due permission prior to sharing this information.

Service Providers

We might share your personal information, with your consent, with the companies that provide support services to us, help us build market strategies for our products and services, or for training purposes. These companies are not allowed to use the data we share with them for any other purpose.

Partner and Affiliate Tracking

Our partners and affiliates, such as Google Analytics and its services like Remarketing, the DoubleClick Campaign Manager (DCM) Integration, GDN Impression Reporting, and Google Analytics Demographics and Interest Reporting, might use cookies and web beacons to gather non-personal information about your actions on our website to offer you targeted advertising based upon your interests.

Blogs and Forums

The site includes publicly accessible blogs and forums. Any information you provide in these areas might be read, collected, and used by others who access them. To request removal of your personal information from our community forums, contact us at support@bharatedgeservices.com. In some cases we might not be able to remove your information, in which case we will inform you of the reason.

Other Transfers

We might share personal information and other data with businesses controlling, controlled by, or under common control with “BharatEdge”. If “BharatEdge” is merged, acquired, or sold, or if some or all of its assets or equity are transferred, we might disclose or transfer personal information in relation to the associated transactions. You will be informed promptly by email and given an option to opt out, subject to applicable terms and conditions.

Bankruptcy

In the event of reorganization, insolvency, bankruptcy, receivership, or assignment for the benefit of creditors, we might not be able to control how your personal data is treated, transferred, or used. Your personal information might be treated like any other asset and sold, shared, or transferred with third parties. In such cases, you will be notified via email and/or a prominent announcement on our site of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal information.

Data Retention and Deletion Policy

The Company shall retain personal data, client records, business documents, service documents, payment records, statutory records, communication records, and technical logs for such periods as may be required for:

Service delivery and project completion.
Legal compliance, audit, and statutory filing requirements.
Dispute resolution, claims, complaints, and regulatory requirements.
Contractual obligations and internal business record-keeping.

Certain records may be retained for a longer period where required under applicable laws including the Companies Act, Income Tax Act, GST law, or other applicable Indian legislation. Upon expiry of the retention period or completion of service, the Company may delete, archive, anonymize, or securely destroy records as per internal policy.

A user may submit a written request for deletion of personal data by writing to support@bharatedgeservices.com. Such requests will be reviewed and processed subject to legal, contractual, statutory, and business requirements. In some cases we may not be able to delete certain information — in such cases, we will inform you of the reason.

Links

Third-Party Websites

“BharatEdge” might maintain links to other websites and other websites may maintain links to the Online Services. This Privacy Policy applies only to bharatedgeservices.com and not to other websites accessible from “BharatEdge” or that you use to access “BharatEdge”, each of which might have privacy policies substantially different from this Privacy Policy. It is your sole responsibility to review the privacy policies of non-“BharatEdge” websites.

Social Media Widgets

“BharatEdge” website contains social media features and links, such as the Facebook “like” button, “Share” button, and interactive mini-programs that run on our site. These features might gather your IP address, which page you are visiting, and might set a cookie to enable them to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.

How Secure Is the Personal Information and Data We Collect?

Our Commitment to Data Security

We attempt to make certain that our servers and connections incorporate the latest encryption and security devices to protect our user's information. We have applied latest technology & procedures to protect and secure the information we collect. Credit card and personal information are transmitted by secure servers (SSL). Documents are delivered to you via reputed logistics partners, or email. We operate by the standards set by the “Information Technology – Security Techniques – Information Security Management System”. Therefore, it is deemed that we have complied with reasonable security practices and procedures duly approved by the concerned authorities. Hence, we disclaim the liability for loss, theft, interception, unauthorized access or damage to your data, information or communications by using our website, applications and services. You Acknowledge That You Understand and Assume These Risks.

At any instance if you believe your privacy has been breached through use of our Website, Applications, or other Services, please contact us immediately at support@bharatedgeservices.com.

Implementation

We periodically review our Privacy Policy and compliance to verify that both are accurate. We appreciate you to contact us with any concerns, and we will definitely investigate and attempt to resolve any complaints and disputes about our privacy practices.

Changes to this Policy

We might update this privacy policy to reflect latest changes to our information practices. If we make any material changes, a notice will be posted on this page along with current updated Privacy Policy prior to the change becoming effective. We appreciate you to periodically review this page for the latest information on our privacy practices.